Last updated: July 2026
At Doubleking Industries LLP, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase on doublekingappliances.com. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information from you in the following ways:
Information you provide voluntarily:
- Full name and gender
- Delivery address (postal/shipping address)
- Mobile number and alternate contact number
- Email address
Payment-related information (processed securely via third-party payment gateways — we do not store card details)
Order notes and special delivery instructions
Information collected automatically:
- Browser type and operating system
- Pages visited on our website and time spent
- IP address and geographic location (city/region level)
- Referral source (how you found our website)
- Device type (mobile, desktop, tablet)
Information collected through cookies: We use cookies to improve your browsing experience, remember your cart, and understand how our website is being used. See Section 5 for full details on cookies.
We do not collect sensitive personal information such as religious beliefs, political opinions, biometric data, or health-related information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including shipping and delivery
- To send order confirmation, dispatch updates, and delivery notifications via SMS and email
- To respond to your queries, complaints, or warranty claims
- To send promotional offers, product updates, and seasonal communications (only if you have opted in)
- To improve our website, product listings, and customer experience
- To prevent fraud and ensure the security of transactions
- To comply with applicable laws, regulations, and legal obligations under Indian law including the Information Technology Act, 2000
3. Sharing of Your Information
Doubleking Industries LLP does not sell your personal data to any third party. We share your information only in the following limited circumstances:
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Logistics and delivery partners: We share your name, address, and contact number with our courier and logistics partners solely for the purpose of delivering your order.
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Payment gateways: Payment processing is handled by authorized third-party payment gateways (such as Razorpay or PayU). These providers have their own privacy and security policies. We do not receive or store your card or UPI credentials.
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Legal requirements: We may disclose your information if required to do so by law, court order, or a government authority under applicable Indian law.
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Business transitions: In the event of a merger, acquisition, or restructuring of Doubleking Industries LLP, your data may be transferred to the successor entity, subject to the same privacy protections.
We do not transfer your data to international organizations or outside India.
4. Data Retention
We retain your personal information for as long as it is necessary to fulfil the purpose for which it was collected — including for legal, accounting, or reporting purposes. Order records are typically retained for a minimum of 7 years as required under Indian GST and tax laws. If you wish to request deletion of your personal data, please contact us at the address given in Section 11.
5. Cookies
Our website uses cookies to provide you with a better experience. Cookies are small files stored on your browser that help us remember your preferences and understand website usage.
Types of cookies we use:
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Essential cookies: Required for the website to function. These enable your shopping cart, checkout, and login features. Disabling them may affect website usability.
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Preference cookies: These remember your language settings, location, and previously viewed products to personalize your experience.
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Performance cookies: These help us understand which pages are most visited, how long users stay, and where errors occur — allowing us to improve the site.
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Marketing/advertising cookies: These help us show you relevant products and offers, both on our website and on third-party platforms. They may be placed by authorized advertising partners.
You can control or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to place orders or use the website normally.
6. Data Security
Doubleking Industries LLP takes reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, or loss. These include:
- Encrypted connections (SSL/HTTPS) across the website
- Restricted internal access to customer data
- Secure payment processing through authorized payment gateways
- Regular review of data storage and access practices
Please note that no method of internet transmission is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security of data transmitted through the internet.
7. Your Rights
As a customer of Doubleking Industries LLP, you have the following rights with respect to your personal data:
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Right to access: You may request a copy of the personal data we hold about you.
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Right to correction: You may ask us to update or correct inaccurate information.
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Right to deletion: You may request that we delete your personal data, subject to legal and statutory obligations.
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Right to opt out: You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us directly.
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Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, please email us at privacy@doublekingappliances.com from your registered email address. We will respond within a reasonable time, subject to identity verification.
8. Minors
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided personal information on our website, please contact us and we will delete it promptly.
9. Links to Third-Party Websites
Our website may contain links to third-party websites or social media platforms. These websites have their own privacy policies, which we do not control. We encourage you to read the privacy policies of any third-party sites you visit through links on our website.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or website features. The updated policy will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Doubleking Industries LLP
Ghaziabad, Uttar Pradesh
Email: privacy@doublekingappliances.com
Phone: [Phone number]
Website: doublekingappliances.com
In accordance with the Information Technology Act, 2000 and rules made thereunder, you may also contact our Grievance Officer at the above address for any privacy-related complaints.
